Help & Support
Frequently Asked Questions
Clear answers to all your questions about selling and recycling phones on MobilesKart.
Our pricing formula evaluates current market resale benchmarks, model deprecation curves, and exact physical condition deductions (screen glass, camera, battery health, touch responsiveness, age, and available accessories). You are always guaranteed our minimum protected payout value.
Yes! MobilesKart accepts dead phones, water-damaged units, and heavily broken devices for eco-friendly component recycling. In the questionnaire, select "No, phone is dead" to receive a salvage recycling valuation.
If all questions were answered accurately online, the quoted price is honored 100%. If an undisclosed defect is detected (e.g. non-functional camera or counterfeit screen), the agent recalculates using the exact same transparent deduction rates. If you do not agree with the adjusted price, you can cancel at zero cost.
Absolutely zero! Doorstep pickup, technical diagnostics, and payment transfer are 100% free of charge across all serviceable Indian pincodes.